Measuring Bottomline Impact
It’s time for Bob to show results. Something as subjective as training is difficult to measure, especially when ROI needs to be calculated. But as rightly said, “If you can’t measure it, you can’t manage it”; Bob’s task was to show the Board the ROI on this new L&D initiative. This was the [...]
Archive for the ‘Measuring bottom-line impact’ Category
From R&D to L&D (6)
Posted in Measuring bottom-line impact, tagged Learning Analytics, Measuring training on June 18, 2008 | Leave a Comment »
Closing the “ADDIE” Loop
Posted in Developing quality content, Measuring bottom-line impact on June 13, 2008 | 1 Comment »
Contrary to the belief that the interests of instructional design and learning analytics work at cross purposes, I present the case for analysis-analytics collaboration for the benefit of the learner. Hear me out, ye learned jury of courseware sponsors and learners, before you passeth judgment …
Opening Argument
Your Honors! In the case of the Instructional Designers [...]
Learning Analytics Demystified
Posted in Measuring bottom-line impact on June 6, 2008 | 1 Comment »
What you can’t measure, you can’t manage. Yes, we all know that, but seldom are able to translate this “knowledge” into “action”—especially when it comes to measuring the effectiveness of our training programs. Now, why is this so difficult, I wonder, when stalwarts such as Dr. Donald Kirkpatrick and Dr. Jack Phillips have already shown [...]
“Oh so ezee, LA for me!”
Posted in Measuring bottom-line impact on May 21, 2008 | Leave a Comment »
A certain Training & Development manager of a leading financial institution wanted to “measure the effectiveness” of her training programs, but did not know how. As she was a potential customer, and as I am the “technical expert”, our Sales team insisted that I “educate” this young (and purportedly, inexperienced!) T&D manager on the basics [...]
Achieving L&D Efficiency in One Year
Posted in Aligning to corporate strategies, Delivering for business results, Developing quality content, Managing resistance to change, Measuring bottom-line impact, Optimizing costs & resources on April 10, 2008 | Leave a Comment »
The Head of Human Resources of a leading ISP company asked me not so long ago what could be the least possible time in which his organization could transition into a “lean, mean, and hard” L&D machine. I thought for a moment and said, “One year, at best.” Of course, as a consultant, I cannot [...]
From R&D to L&D (1)
Posted in Aligning to corporate strategies, Delivering for business results, Developing quality content, General, Managing resistance to change, Measuring bottom-line impact, Optimizing costs & resources, tagged Business Challenge, Failing Marketing strategies, HR concerns, People Differentiation on April 9, 2008 | Leave a Comment »
The Business Case
It’s the end of the first quarter, and the conference room of Acme Corporation was buzzing with activity with “Channel Partners Meet”. Channel partners were generally displeased with the products and services of the company. They were unable to sustain competitive advantages through product differentiators. Though the company kept innovating to offer world-class [...]
